Thankfully, the error related to linking your Nintendo Account has an easy fix.
Pokemon Home recently launched on Switch, iOS, and Android devices, allowing trainers to transfer Pokemon between various Pokemon games, trade pocket monsters with friends and other players around the world, and much more.
As you might have guessed, lots of excited trainers have already downloaded Pokemon Home to their devices, but the experience hasn’t been entirely smooth sailing.
We’ve personally experienced multiple app crashes with the iOS version of Pokemon Home, and even received a “Communication Error” when we attempted to link our existing Nintendo Account to the service. (If you link the same Nintendo Account to both the Switch and mobile version of Pokemon Home, you can access your Pokemon collection on both devices.)
On Twitter, multiple users are reporting they’ve received different errors, such as an error when trying to transfer Pokemon from Pokemon Bank to Home.
While players are understandably concerned about these issues, at least the specific Communication Error we received when trying to connect our Nintendo Account to the service has an easy fix.
According to Twitter user @jrlbenedict, when you attempt to link your Nintendo Account to Pokemon Home on mobile, you can’t use services like TouchID or FaceID (both on iOS devices), or even a password manager like LastPass to fill in your account password for you. Even if the password you’re using is correct, you’ll receive the Communication Error in the screenshot above. (We took the screenshot ourselves, and we were using a password manager.)
However, if you manually type your password into the password field, and then submit it, you’re able to connect to Pokemon Home without receiving the error. We have tested this ourselves, and can confirm this fixed the problem for us.
We’ll make sure to update this space if Nintendo or The Pokemon Company comments on these issues, or if we spot any other fixes to the problems players are experiencing.
Have you experienced any issues with Pokemon Home on Switch or your mobile device? Let us know in the comments, or tweet us at @superparenthq.
Brandy Berthelson has been writing about video games and technology since 2006, with her work appearing on sites including AOL Games, Digital Spy, and Adweek. When she’s not gaming, Brandy enjoys crafting, baking, and traveling with her husband.
